At Primal Arcade LLC, we take great care in packaging and shipping our products to our customers. Below are the steps we take in making sure the product gets to you in a professional manner.

New Machines: New pinball machines and video games will be shipped in there original manufactured box and secured to a pallet for shipment.

Used Machines: Used Pinball machines or video games are placed on pallets and then professional wrapped in cardboard to protect the cabinets of the machines from excessive damage. The machine is then banded to the pallet to secure it from movement while in route.

In regards to Pinball Machines, the balls are taken out of the machine to prevent any damage the balls could cause while loose in the machines. All balls, keys power cords, leg bolts and manuals are placed in the coin box and zip tied inside the machine. The machine is now ready to be packaged for shipment.

Shipping Quotes

Shipping quotes vary from one carrier to another and range in price from local dock deliver to shipping to your door. For a quote, please provide us with which method of shipping you prefer, to a local dock nearest you or door to door service and then provide us with your address and zip code and we will happy to quote you the best possible shipping cost. This takes between 5-7 working days to arrive for the USA and 8-11 working days for Canada. We pack up until about 4pm Mon – Fri so any orders before then usually go the same day, anything after that is most likely to go the following day. Orders placed after 3pm on Friday will be dispatched on Monday morning so please bear this in mind when estimating your delivery times. If you are unsure on any of these options please feel free to contact us.

Our Preferred Carriers are: Road Runner, Clipper, Watkins, Pilot Air, North American Van Lines, Forward Air

White-Glove Delivery Service

When you place an order with Primal Arcade, we won’t just drop a box off on your doorstep. Our white-glove delivery service means we fully assemble and configure your product in your desired room, so when we leave, you’re ready to play!